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Why wasn't I charged for my latest subscription payment?

PayPal process all of our subscription payments, including debit and credit card payments.  If you did not manually cancel your recurring payments, then this usually occurs when a user either has insufficient funds or another issue with their source payment method.  

When there are insufficient funds, or if there is an issue with your payment method, you have a short 10 day grace period where PayPal will continue to retry and bill you.  If PayPal is unable to successfully bill you within this 10 day grace period, your account automatically downgrades. 

It is important to ensure that there is always sufficient funds and no issues with your source payment method on your billing date cycle.  Please check with your source payment method provider and PayPal to see why there may have been an issue billing you for your subscription on your billing date.

NOTE: American Express, pre-paid cards, and PayPal balance are not accepted for payments.

If your subscription downgrades, you can upgrade your account again in the following section, once you sort out the cause of your payment issue(s) with your source payment provider i.e. bank, credit card company.  If your payment continues to fail, we suggest linking a different payment method to your PayPal account or paying with a different debit or credit card.

Account Subscription

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